Who We Are: Client Comments

Comments

Here is some unsolicited feedback from clients after our seminars:

Lean Office

Whirlpool Interplant Shipments BPR, September 2003

Kelly,

I think you did an outstanding job of maintaining our focus and making sure we used the tools of the BPR. You have unique way of reeling people in when they go off on a tangent, even difficult people such as myself, without upsetting or embarrassing them. If I were you, I would not change a thing.

I would love to have you in Brownwood. Maybe, in the future, we can get a plant-wide BPR on a subject for both Plastics and Vitreous and have you down. I look forward to working with you in the future.

If you get called on to facilitate the Customer Shipment BPR in October, that will be a real challenge.

Jerry

Lean Space (30 days later), August 2003

Thought you'd enjoy this...

People have commented how much they like not feeling like they're "imposing" or "surprising" me upon approach - it's made a big difference in a very short time. And, the bigger plant was just the ticket... works great to obstruct my view of distractions, but still leaves me accessible (I think Larry likes it better too - he doesn't feel like I'm watching him now).

On a Peter note, I saw him earlier this week and he said he's only "missed" one thing! That surprised him a lot. He's so thankful for the new space.

Anyhow, thought I'd let you know your time, effort and inspiration were well worth it!

Sarah

Lean Space, (6 weeks later) July 2003

Hi Kelly,
It's now been 6 weeks since I lean-officed.

• I have to say the results have been great:
• I actually have space to do paperwork
• I haven't received a single "your mailbox is over it's size limit" message from the Kohler Computer Patrol
• I have a filing system that other people can understand and get at if need be
• I can see the photos of my family on my desk because there's not stacks of items blocking them
• I've had meetings both scheduled and impromptu at my "guest chair"
• I feel better about the day

Thank you again for the course - it's been a real turning point.

Ryan

Lean Space, July 2003

Hello Kelly,

Thanks again for the succinct presentation on Lean Office.

After Friday's event I came to the office Saturday and spent 7 hours implementing the first stage of lean office. Result:

one bag of trash; reorganized and purged physical files; changed office in basket/files at hand/computer cords/and phone to more ergonomic and efficient use; physically cleaned work surfaces. Second stage will be final purging of some remaining physical files. Third phase is the organizing and cleaning of electronic files, primarily e-mail.

Mary

Kohler/Lowe's Customer Synchronization, March 2003

Dian and Kurk,

As seen from the attached document, the Business Process Improvement Session was extremely productive. The Kohler portion of our team brought a tremendous amount of knowledge and experience that enabled us to make these improvements. Thanks for the time and effort put forth.

Lowe's looks forward to hosting future sessions of this type as we continue to strengthen our partnership.

Robin

Kohler Leadership Forum, May 2001

Kelly:

I've been reviewing the session evaluations from the last KLF and pondering actions for the next KLF (20 June).

Please consider assisting us once again for the day. Your instruction on K-Kraft was over the top with the attendees. Marks well above the weeks average and well above those for the other KOS sessions.

Let me know if this is something you would be willing to do for us again.

Sincerely, Kurk.